Sara Laskey

Customer experience has long been a passion of mine, though my path to it was unconventional. I began my career in entertainment; after graduating from Northwestern University, I joined the Ringling Brothers Barnum and Bailey Circus as a clown and also served as an animal rights spokesperson. I was inspired to attend medical school and graduated from Case Western Reserve University’s School of Medicine. I became an Emergency Physician and eventually originated the role of CXO for my healthcare system. This led to a deep interest in customer and employee experience and eventually led me to the industry leaders in Experience Management, Qualtrics.

Sean Miller

Dynamic technology executive with 20 years of experience in all aspects of executive leadership. Results-driven professional who spurs new business opportunities in both small and large organizations through excellent customer understanding, empathy, analytical rigor, integrity, collaboration, business acumen, innovation, and strategic thinking. Industry experience includes Consumer Products, SaaS, and Manufacturing. Superb academic qualifications including a Master of Business Administration in Finance and Strategy from UNC-Chapel Hill, and a Bachelor’s in Economics from Occidental College.

Anuj Bhalla

Anuj is Founder & CEO of serviceMob, a customer service enterprise technology company based in Southern California. Anuj is passionate about helping companies achieve meaningful relationships with their customers. Prior to founding serviceMob, he led the Service Analytics Strategy group for Accenture, and served as the Innovation Lead for Internet & Social Media clients in Silicon Valley. At Accenture, he worked over a decade with some of the largest companies on the planet to help devise and implement strategies to become more customer-centric and achieve measurable business outcomes. Anuj is an enthusiast of how technology (including Artificial Intelligence, Predictive Analytics, Machine Learning, Social Platforms, and IoT) and can be used to solve big issues faced by various industries and their customers. He is a tireless advocate for the customer experience, and has authored three US Patents in the space. Anuj holds a Bachelors in Applied Mathematics from the University of California, Berkeley, and his MBA as a Sloan Fellow at the Massachusetts Institute of Technology, where he concentrated on innovation and analytics at the MIT Sloan School of Management.

Heidi Ojha

Forward-looking entrepreneur, researcher, and subject matter expert focused on developing a company called Aware Health. Passionate about creating an empowered company culture where every individual’s ideas are valued. Harnessing the collective heart and brain-power of the team, Aware is dedicated to working with companies to create a healthy workforce that is aware of and receiving modern treatments and preventative measures for orthopedic care at the lowest cost. I serve as the founder for Aware Health, and in my spare time (yes I always make sure there is some!), I love rock climbing, running, and spending time with my children!

John Sweet

John Sweet is currently a Sr Director at Pluto TV in charge of accessibility and technology compliance. After earning his MS in Human Factors Psychology, John joined the accessibility movement working for Knowbility as IT Director. He then contributed in building the award-winning accessibility team at Charter Communications (Spectrum), before bringing his leadership experience to Pluto TV.