Neil is a managing director in Accenture Strategy. His specialty is Customer Strategy and Transformation. This is about creating compelling customer solutions, experiences and cultures that drive profitable growth and operational efficiency. Disciplines that I typically use include operating model design, customer experience strategy, digital strategy, product/service portfolio design, applied analytics, digital marketing and technology enablement. He has directed numerous Customer Transformation efforts for global brands in B2B and B2C environments and have worked across several industries such as Utilities, Wireless, Insurance and Retail.