Founder & CEO at serviceMob
Anuj Bhalla is an entrepreneur, data scientist, MIT Sloan Fellow, and blue-chip consultant with more than 15 years of experience consulting the customer service industry. Anuj lead the Service Analytics practice at Accenture, where he worked with some of the largest companies in the world. Being a graduate of UC Berkeley with a Bachelor's in Applied Mathematics, Anuj is a data scientist and mathematician at heart. Before founding serviceMob, Anuj graduated from MIT Sloan with an MBA and was honored with the Sloan Fellowship. Anuj was featured in Entrepreneur magazine, Forbes, and was recognized by MIT as a Top 25 MIT startup founder. Anuj brings his decades of industry and technology experience to serviceMob, where he is redefining the world of customer service and is making all of our service experiences better as a result.
This presentation aims to explore the potential of better analytics in improving human performance in customer service by combining human capabilities with generative AI, known as cross-generative AI (X-Gen AI).